Privacy Policy

Effective Date: [1/01/2026]

MASTERS ONLINE INSURANCE L.L.C (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mastersinsurance.ae or use our services.

1. Company Information

Legal Name: MASTERS ONLINE INSURANCE L.L.C
License Number: 122307
Licensed By: Ajman Department of Economic Development (DED)
Office Address: Office No. 109, Al Jurf 2, Ajman, UAE

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name
  • Phone number
  • Email address
  • Emirates ID (if required for insurance processing)
  • Vehicle or health-related details for insurance quotes

b. Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data (cookies, analytics)

3. How We Use Your Information

We use your information to:

  • Provide insurance quotes and services
  • Process insurance applications
  • Communicate via phone, email, or WhatsApp
  • Send policy updates and renewal reminders
  • Improve our services and website
  • Comply with UAE legal and regulatory requirements

4. WhatsApp Communication Consent

By submitting your details on our website, you consent to receive communication from us via:

  • Phone
  • Email
  • WhatsApp

This may include:

  • Insurance quotations
  • Policy updates
  • Renewal reminders
  • Customer support

You may opt out at any time by contacting us.

5. Sharing of Information

We do not sell your personal data. We may share your data with:

  • Licensed insurance providers in the UAE
  • Service providers (CRM, IT support)
  • Government authorities when legally required

6. Data Security

We implement appropriate security measures to protect your personal data. However, no online system is completely secure.

7. Data Retention

We retain data only as long as necessary for business, legal, and regulatory purposes.

8. Your Rights

You may:

  • Request access to your data
  • Request corrections
  • Request deletion (where applicable)
  • Withdraw consent for communication

9. Cookies

Our website uses cookies to improve user experience and analyze traffic. You may disable cookies in your browser settings.

10. Third-Party Links

We are not responsible for privacy practices of external websites linked on our platform.

11. Updates

We may update this policy from time to time. Changes will be posted on this page.

12. Contact Us

MASTERS ONLINE INSURANCE L.L.C
License No: 122307
Office No. 109, Al Jurf 2, Ajman, UAE
Email: customercare@mastersinsurance.ae
Phone: +971 52 133 6162